From our Customers...

Have you read some of these online testimonials from eCommerce sites? Did you believe them? Some are so obviously made up, which, of course, makes the company and their sites dishonest. We read a chess site testimonial recently that was peppered with phrases that the proprietors clearly wanted to convey as marketing messages to their customers. Make your own mind up by the below customer feedback. If you want to verify any of these, contact us. Obviously we'll have to ask permission of the customer - you'd expect that too wouldn't you? Assuming the customer is happy to have you contact them, we'll put you both in touch so that you can verify the report from them. Ready?


Customer: P.Y from Palmers Green, London

Email to us: I ordered the E2009 - Staunton Popular Triple Weight Chess Set, with accompanying board and case on the third of January assuming that your 5-working-day-delivery policy would be out considering the order date was so close to the new year and many business still hadn't started back yet. Well, i left my order hanging until yesterday (8/1/08), when i was emailed a tracking number for a package that had next day delivery - i was impressed - i could tell chessbaron took every customer as an individual and my package had priority because of how early i had ordered it; it arrived WITHIN their 5-working-day-delivery policy! The package arrived today (9/1/08), a very large card board box. The contents (mentioned above) were very well packaged - boxes and bubble wrap galore! I immediately unwrapped and set out the board and pieces to their respective places, all the while admiring their grain and uniformity. I loved the board, closed it is smart and refined, open it is indulging and deluxe. Even the CASE was exciting, large panels of solid wood with an amazing grain which rivaled the beauty of the pieces - definitely worthy-enough to house them. All in all, I had paid £100 for a chess set that I hope I will pass down through my family for generations to come, it was what i like to call an "investment".



Customer: P.B from Morecambe, Lancs

Email to us: Just to let you know I’m delighted with the Henry VIII chess set – excellent delivery – I was always worried that the chess set would not live up to my expectations but your web site is very accurate and I congratulate you. I would have no hesitation in recommending your company to others. I wish you well. Unfortunately I had to put it back in box after I had inspected it – it’s a Christmas gift from my wife so now I have to be patient.



Customer: C.B from Kincardine, Fife

Email to us: I would like to give you some feedback on my ChessBaron experience.
My new chess set and board arrived today and I am chuffed to bits with it. Before I even begin to talk about the set can I say how impressed I have been regarding your customer care and service. Good correspondence all the way and the personal letter I received detailing your company history and family's support was very encouraging. I am now the proud owner of set M2036 from your mid-priced range and the B2005 1.5 inch board. Both board and pieces compliment each other deliciously, the rich warmth of the white pieces and that gorgeous rosewood - they're like carved pieces of a good Black Forest Gateaux! Alas, I can sympathise with P.B. from Lancs as mine too is a birthday present from my wife and I cannot wait until the end of April when I can play it. I have already sent friends your way and wish you every and continued success in the future.



Customer: Dr. R.M from Manchester Metropolitan University

Email to us: I have had a close look at this order and it really is absolutely marvellous. I thought it would be good but this is better than expected. Many thanks for the board upgrade - it is of course excellent - as is the set itself and the box. I am much pleased!

Ed: The set? The Reproduction Antique - Red White Camel Bone John Calvert Design Chess Set. The red and white style was the preferred colouring for pre-staunton chess designs especially with Camel Bone - so this design is true to the time-period.



Customer: S.T from Isle of Skye

Email to us: Just a quick note to thank you for the delivery of the wonderful set.
It is perhaps easy to forget that in today's material world that things can still be a true work of art. This set is one of them. Absolutely fantastic is it's simplicity and yet beautifully crafted with elegant lines and detail.
The true wonder of the set, however, is in the playing. A joy to watch the pieces move across the stunning board (I would recommend that all potential buyers get the suggested board!). it seems a shame to take them! especially the knights.
The rosewood pieces are fantastic and compliment the creamy white pieces well. I will enjoy it for years to come.
Thank you all once again.

Ed: You're wondering which set he had aren't you? It's the Bronte Chess Set. A museum piece if ever we saw one.



Customer: J.A from London N20

Card to us said: "Just had to write to say..." Hang on - why not read the card yourself? We've obscured the signature and address for obvious reasons... Here it is:







Customer: M.B

Email to us: Thank you very much for the service and high quality of product that you have provided. We ordered the TT2003 from you on Friday, as a leaving present for one of our employees. We wanted to say thank you for the fantastic service, as the product arrived on Saturday morning! The quality of the chess board and pieces are fantastic and make for a perfect present! All in all, thank you for your help! As a avid club and county player I shall recommend you to all and sundry!



Customer: B.S from Newbury, Berks.

Email to us: Dear Clive, Received all OK yesterday - really beautiful present. Many thanks for your help.



Customer: D.D from Norwich, Norfolk

Email to us: King safely received today, and it's fine thank you. I have securely packaged the other king and will send it back to you tomorrow. I am extremely impressed with your service so if you ever need quotes for a "what our customers think of us" section on your website, just let me know !



Customer: N.H from Swaby, Nr Alford Lincolnshire

Email to us: Hello Clive, The C19 reproduction Chess set arrived today and I can honestly say that I am very pleased with the set it was well packaged and arrived safely as your moto says "its all about the customer" and I am a very satisfied Customer indeed.



Customer: B.S from Exeter

Email to us: Clive, I've just received the Kings Cross set and am delighted with it. It's going to make a perfect gift. I've been particularly impressed by the trouble you've taken on your website to depict the product accurately and in detail. What I've received matches exactly with the impression I'd formed from the representation there. I realise that this is one of your stated objectives ­ and it was also one of the reasons why I was attracted to buying from you­ but I thought I'd write to say that, from the perspective of this new customer, the effort you've put in has been justified.



Customer: S.P from London NW9

Email to us: Hello, I spoke to a very helpful gentleman earlier (Note from Baron - this was me, I was the helpful gentleman - not Clive, since he's getting all the limelight...), and have now placed my order! Just wanted to confirm that the presentation box that I put on the order is in fact an upgrade to the one that was included...



Customer: T.Mc from London N22

Email to us: Baron, A thousand thanks. The pieces and box arrived yesterday and they are wonderful. With luck and care they shall be in my family for many, many years to come. I have already begun recommending your website to others.



Customer: Francsois from UAE

Email to us: Mr Turner, I received my chess set, thank you. It is the most beutifull thing I have seen in a long time. I felt like taking it to bed with me on the first night i got it! I will reccomend your company to everybody I play against. Thank you



Customer: H.F from Banbury, Oxon

Email to us: Dear Baron, The chess set arrived safely, although my neighbour took delivery and passed it on to D***. Luckily he didn't read the label! He flew to Denver today so I took the opportunity to have unpack the set.I am delighted with the pieces, especially the knights -they are as good as you promised. Thank you for your excellent service. I am not so delighted with myself though, as I managed to catch the board as I walked through a doorway and slightly damaged one of the corners. Hopefully after a bit of "spit and polish" D*** won't notice!! Thanks again for your part in the present.



Customer: F.V from Brighton, Sussex

Email to us: I may not know much about chess (yet!) but I do know quality, style and value! Thank you for the great set. I was a bit anxious ordering as I wanted to see it in the flesh but it looked exactly (if not better) than in the photo - which is a real bonus as most companies do not give you the close up shots. It was for a special gift and made a grown man practically jump up and down on the spot! The care someone took wrapping the set for dispatch showed that you care about the products you send out. Thank you once again.




Buying peace of mind by buying a Baron Chess set

We've continued in successful business by consistently providing quality, good design, and value in chess products.

In summary:

• Home


• Chess Computers


• Desktop Chess Computers


• Economical Chess Sets


• Mid Priced Chess Sets


• Expensive Chess Sets


• Magnetic Chess Sets


• Unusual Chess Sets


• Chess Pieces - Theme